• If you are a patient of Dr. Smith, Joey Friddle or Sydney Broxton, contact their assistant Niki at physicians@piedmontpsych.com or call 864-676-9211 ext. 140 during our office hours of 8am to 4 pm Monday through Thursday.
• If you are a patient of Dr. Goodbar or Carrie Ballenger, contact their assistant Revonda at revonda@piedmontpsych.com or call 864-676-9211 ext. 138 during our office hours of 8am to 4 pm Monday through Thursday.
• For Therapists,contact appointments@piedmontpsych.com or call 864-676-9211 ext. 125 during our office hours of 8am to 4pm Monday through Thursday.

• If you need to reschedule your follow up, please call our office ASAP so we can get a new time on the calendar that is convenient for you, especially if your medication needs to be refilled.
• Call our appointment line at 864-676-9211 ext. 125 to reschedule an appointment during our business hours of 8am to 4pm Monday through Thursday.

Your treatment plan, created in collaboration with your provider, is tailored to help manage your symptoms and support your mental health. However, adjustments to your regimen or medications might sometimes be necessary. If you’re experiencing side effects from a medication, please don’t hesitate to call us at 864-676-9211 during our business hours of 8am to 4pm Monday through Thursday or fill out this contact form and select the appropriate option.

If you believe a change in medication is needed, we encourage you to schedule an appointment with our team. For your safety, any modifications to your medication will only be made during a scheduled visit.

If you feel that your medication isn’t working as expected or is making you feel worse, please don’t stop taking it without first consulting your provider. Some medications or dosages require gradual tapering, rather than an abrupt stop. Discontinuing these medications suddenly can lead to severe side effects, potentially more intense than your original symptoms. Please contact our office at 864=676-9211 so we can get you in touch with your clinical team. Your safety is our top priority.

• Many insurance companies require prior authorizations for new medication prescriptions.
• Typically, pharmacies will fax these requests to our office for processing. To avoid delays, please ensure your pharmacy has our correct fax number.
• However, it’s important to note that the final decision is made by your insurance company, which may take 2-5 business days to respond.
• While we work diligently to expedite and advocate for your medication approval, the final outcome is determined by the insurance company. We appreciate your patience during this process.

• If you’ve had any changes in your insurance, whether it’s a new policy or a different provider, it’s important to notify our office promptly. Call our billing office at us at 855-558-4649 between the hours of 8am and 4pm Monday through Thursday.  We will update your chart, but we will require a picture of your new insurance policy.
• Keeping your information current helps prevent billing issues or delays in medication approvals, ensuring uninterrupted care.
• Failing to inform us of changes could result in confusion and unexpected costs from both the pharmacy and your insurance.

Contact our medical records department by either emailing triddle@piedmontpsych.com or calling 864-676-9211 ext. 126 during our business hours of 8am and 4pm Monday through Thursday.

You can also request records through our “Contact Us” button at the bottom of this page.