Office Policies
No Show / Cancellation Policy
- To cancel or reschedule an appointment you MUST provide 24 business hours' notice or you will incur a full charge for the appointment.
- If you miss an appointment, you will incur a full charge for the appointment.
- To cancel or reschedule an appointment either email appointments@piedmontpsych.com or call our appointment line at 864-676-9211 ext. 125 between the hours of 8am and 4pm Monday through Thursday.
- For psychiatric care or medication management to be helpful, it is very important that you keep all appointments.
- Consistently attending follow-up appointments will provide the maximum treatment benefit. A missed appointment delays our work and progress.
Accepted Insurances
Below are Insurances we currently accept:
- Traditional Medicare
- Aetna Medicare / Aetna Commercial Plans
- Bluecross Medicare / Bluecross Commercial
- Cigna Medicare / Cigna Commercial Plans
- Humana Medicare
- United Healthcare Medicare/UBH/Optum/UHC Commercial Plans
- Wellcare (PPO only and Dr. Smith only)
- Carelon
- Magellan
- Self-Pay
Payments
- Copays, coinsurance and deductibles are due at the time of service. Copays, coinsurance and deductibles not paid at the time of service will incur a $15 non-payment fee.
- As a courtesy, we will file up to 2 insurances.
- Returned checks will incur a $30 returned check fee.
Forms / Records Request
Contact our medical records department by emailing triddle@piedmontpsych.com or calling 864-676-9211 ext 126 Monday - Thursday between 8am and 4pm to request any of these forms or records:
- Medical Records
- Disability Forms
- FMLA Forms / Accommodations Forms
- Letters
- Work / School Excuses
- Attorney Records Requests
- School Forms and Diagnosis Letters
- Insurance Forms
- SC Vocational Rehabilitation / SC Disability Determination Services Formss/Records
There is a variable charge associated with records/form requests.
Medication Policy
- Prescription refills will be provided only during regularly scheduled business hours and never on weekends, holidays or after business hours.
- Lost or stolen medications will not be filled under any circumstances.